You may not know who Roger Milliken was but I formed an indelible impression of him in quality classes I conducted in the 80’s. I had repeatedly watched him on a video I was using which covered the second Malcolm Baldridge National Quality Award ceremony. In addition to receiving that 1989 award directly from President Ronald Reagan, Milliken was interviewed at length on the video concerning his views on the Total Quality Management approach that Milliken & Co. embraced so
The first time I ever heard of ISO was in 1990. Three years prior to that the International Organization of Standardization released a series of Quality Management standards known as ISO 9000. There was an ISO 9001, an ISO 9002, and 9003 and 9004 and perhaps more. They were the most popular standards ever issued at that time. Since then other standards have been released and many people have asked me such questions as “What’s the difference between this and that standard?